Consumer Protection:

Question: How does Ontario’s consumer protection law affect a dispute with a business over a faulty purchase?

Answer: Denali Paralegal can help Ontario consumers understand their options when a purchase is faulty or a business conduct looks unfair under laws like Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A and the common law implied warranties of fitness and workmanlike performance.  In practical terms, the right steps often depend on what you bought, when you bought it, what was promised in the contract or ads, and what remedy you want, such as repair, replacement, refund, or stopping an unfair charge.  Call (877) 414-4377 to discuss your situation with a family law services provider paralegal serving clients across Ontario and learn how to protect your position early.

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In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: